Refund & Returns Policy

Refunds and Returns Policy for OfficeBreakFitness.com

Effective Date: 06/10/2024

At OfficeBreakFitness.com, operated by Home Fitness Equipment, we strive to ensure that our customers are completely satisfied with their purchases. We understand that sometimes a product may not meet your expectations, and we are here to help with a straightforward return and refund process. Please read our Refunds and Returns Policy carefully to understand how returns and refunds work, and how you can initiate a return.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Timeframe: Returns must be initiated within 14 days of receiving the product.
  • Condition: The product must be unused, in its original condition, and in the original packaging, including all accessories, manuals, and components.
  • Proof of Purchase: A valid receipt or proof of purchase must be provided to process the return.

Certain types of products, such as customized or personalized items, may not be eligible for returns unless they are defective or damaged.

2. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Customer Support: Send an email to jadhavketan148@gmail.com with the subject line “Return Request” and include the following details:
    • Your full name
    • Order number
    • Product name
    • Reason for the return
    • Attach any photos of damaged or defective items (if applicable)
  2. Return Authorization: Our customer service team will review your request and provide you with a return authorization and instructions on how to send the product back, including the shipping address.
  3. Return Shipping: The cost of return shipping is the responsibility of the customer, unless the product is being returned due to a defect or damage. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Non-Returnable Items

The following items are not eligible for return:

  • Items purchased on clearance or final sale.
  • Customized or personalized products.
  • Digital products (if applicable).

For safety reasons, used or opened fitness equipment cannot be returned unless it is defective or damaged upon receipt.

4. Refunds Process

Once we receive your returned product, the following process will apply:

  1. Inspection: We will inspect the returned item to ensure it meets our return conditions. This process may take up to 5 business days.
  2. Refund Approval: If the item is approved, we will process your refund to the original payment method within 7–10 business days. If the return is rejected (due to product damage, missing parts, or other issues), we will notify you via email.
  3. Refund Amount: The refund will cover the cost of the product minus any original shipping fees. If the return is due to a defect or shipping error on our part, we will also refund any shipping charges you paid.

5. Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to exchange a defective item for the same product, please follow the return process mentioned above and specify in your email that you are requesting an exchange. We will ship the replacement product once we receive and approve your returned item.

6. Defective or Damaged Products

If you receive a product that is defective or damaged, please contact us immediately at jadhavketan148@gmail.com. Include your order number, a description of the defect or damage, and photos if possible. We will provide a return shipping label, and once we receive the defective product, we will either send a replacement or issue a full refund, including shipping costs.

7. Fees and Costs

  • Return Shipping Fees: The customer is responsible for return shipping costs, except in cases of defective or damaged items.
  • Restocking Fees: We do not charge any restocking fees for returned items that meet our return policy criteria.

8. Refund Timeframes

Refunds typically take between 7 to 10 business days to process from the time we receive your returned product. Please note that your bank or payment provider may take additional time to process and post the refund to your account. If more than 10 business days have passed since your refund was approved and you have not received it, please contact your bank or payment provider.

9. Contact Information

If you have any questions or need assistance with a return or refund, please contact us at:

Email: jadhavketan148@gmail.com
Address: D2 602 Royal Park Ambernath East, India
Website: OfficeBreakFitness.com

We are committed to ensuring that your experience with OfficeBreakFitness.com is smooth and satisfactory. If you have any concerns about our Refunds and Returns Policy, feel free to reach out to us for further assistance.